pg25 Terms and Conditions — Full Details

1General Introduction

These terms and conditions ("Terms") form a legal agreement between pg25 ("Platform", "we", "us") and its users ("you", "player", "member"). pg25 operates as an online betting and casino entertainment platform for players in Bangladesh.

These terms apply to all services, software, content, and activities on the https://pg25.cam website. By accessing, browsing, or creating an account on the pg25 platform, you acknowledge that you have read, understood, and are bound by these terms.

If you disagree with any part of these terms, please refrain from using the pg25 platform.

2Definitions and Interpretations

In these terms, the following words shall have the meanings set out below:

2.1 Platform

"Platform" refers to the pg25 website, mobile version, and all associated digital services operated under the https://pg25.cam domain.

2.2 Account

"Account" refers to a registered player's personal user profile, through which they can access all pg25 services.

2.3 Bonus

"Bonus" refers to welcome bonuses, cashback, special promotional offers, and VIP rewards provided by pg25.

2.4 Wagering Requirement

"Wagering Requirement" refers to a specified amount of money that must be wagered before bonus funds become eligible for withdrawal.

2.5 Funds

"Funds" refers to both real money deposited into or earned in a player's account, as well as bonus money.

3Account Registration and Eligibility

3.1 Age Restriction

To create an account and use any service on pg25, you must be 21 years of age or older. This platform is for those aged 21 and above only. We reserve the right to verify identity documents at any time.

3.2 One Person One Account

Each individual may only create one pg25 account. If the same person operates multiple accounts, all accounts will be closed and any associated bonuses will be forfeited.

3.3 Information Provided at Registration

You must provide accurate and complete information when registering your account. This includes:

• Full legal name (as per national identity card)
• Correct date of birth
• Active mobile number (registered with bKash, Nagad, Rocket, or Upay)
• Valid email address

If false information is provided, the account will be closed and deposited funds may be withheld.

3.4 Single Mobile and Payment Method

A single mobile number or payment account (bKash, Nagad, Rocket, Upay) can only be linked to one pg25 account.

4Account Management and Security

4.1 Password Protection

It is your responsibility to keep your account login details (username and password) completely confidential. Never share your password with anyone else. If you suspect unauthorized access to your account, contact our 24/7 live chat support immediately.

4.2 Account Responsibility

All activities carried out from your account — placing bets, making deposits, withdrawing funds — are entirely your responsibility. pg25 will not be liable for any loss resulting from your account being used by a third party.

4.3 Third-Party Use Prohibited

Your account is for your personal use only. Selling, transferring, or allowing a third party to use your account is strictly prohibited.

5Deposits and Withdrawals

5.1 Supported Payment Methods

The following payment methods are currently supported for deposits and withdrawals on pg25:

• bKash
• Nagad
• Rocket (Dutch-Bangla Bank Mobile Banking)
• Upay

5.2 Minimum Deposit

The minimum deposit amount for each payment method is ৳100 (one hundred taka). Amounts below this cannot be deposited and such transactions will not be processed.

5.3 Minimum Withdrawal

The minimum withdrawal amount for each payment method is ৳1,000 (one thousand taka). Withdrawal requests below this amount will not be processed.

5.4 Withdrawal Processing Time

pg25 generally processes withdrawal requests within 30 minutes to 3 hours. In some cases this may take longer due to the bank's or mobile financial service's own processing time.

5.5 Withdrawal Verification

Before processing a withdrawal request, pg25 may require identity verification (KYC) to be completed. This may involve providing a national identity card, passport, or other documents. pg25 reserves the right to temporarily suspend payments in cases of suspicious activity.

5.6 Return to Deposit Account

Withdrawals will always be made to the same payment method used for the deposit. Under no circumstances can withdrawals be made to a third-party account.

6Bonuses and Promotional Offers

6.1 Welcome Bonus

New members will receive a 100% welcome bonus on their first deposit, up to a maximum of ৳8,000. For example: if you deposit ৳5,000, you will receive an additional ৳5,000 as a bonus.

6.2 Wagering Requirement

A wagering requirement of 25x must be met before the welcome bonus becomes eligible for withdrawal. The wagering requirement applies to the bonus amount. Example: for a ৳5,000 bonus, a total of ৳125,000 (five thousand × 25) must be wagered.

6.3 Bonus Validity Period

Each bonus offer has a specific validity period, which is stated at the time the bonus is issued. If the wagering requirement is not met within the specified time, the bonus and any associated winnings will be cancelled.

6.4 VIP Cashback Program

The pg25 VIP program has 4 tiers, each offering weekly cashback:

• Bronze: up to 0.3% weekly cashback
• Silver: up to 0.6% weekly cashback
• Gold: up to 0.9% weekly cashback
• Platinum: up to 1.2% weekly cashback

Advancement to a higher VIP tier depends on your activity and participation on the platform.

6.5 General Bonus Rules

• Each player is eligible to receive each promotional offer only once.
• Bonus funds cannot be withdrawn directly — they are only eligible for withdrawal after the wagering requirement has been met.
• If evidence of bonus abuse is found, all bonuses and related winnings will be forfeited.
• pg25 reserves the right to modify, suspend, or cancel the bonus program at any time.

7Betting and Gaming Rules

7.1 Finality of Game Results

All games on pg25 are operated using third-party verified Random Number Generator (RNG) technology. Game results are determined entirely impartially and automatically. Confirmed game results cannot be changed.

7.2 Technical Errors

In the case of a game interrupted due to a technical error, server outage, or internet connectivity issue, pg25 will investigate and provide an appropriate resolution. However, pg25 is not obligated to pay out incorrect jackpot or winning amounts displayed as a result of a technical error.

7.3 Fair Play Policy

pg25 is committed to ensuring a fair and equal playing environment for all players. Any attempt to use automated betting software, bots, or gain any strategic advantage is strictly prohibited.

7.4 Maximum Bet Limits

pg25 sets maximum bet limits for various games and events. These limits are displayed in the game lobby and may change at any time.

8Prohibited Activities

The following activities are strictly prohibited on the pg25 platform:

8.1 Money Laundering and Fraud

• Using the platform for the purpose of money laundering or illegal financial activities.
• Using stolen or unauthorized payment methods.
• Creating an account using a false identity or information.

8.2 System Abuse

• Abusing bonuses in violation of the bonus terms and conditions.
• Creating multiple accounts to claim bonuses or promotional offers more than once.
• Using algorithmic software or bots to place bets automatically.

8.3 Hacking and Cyber Attacks

• Attempting unauthorized access to pg25's systems, servers, or game software.
• Using any tool or method with the intent to alter game results.
• Attempting unauthorized access to another player's account.

9Copyright & Intellectual Property

All content on the pg25 platform — logos, trademarks, graphics, designs, software, text, and other materials — are intellectual property of pg25 or its respective licensors.

Reproducing, distributing, modifying, or using this content for commercial purposes without prior written permission from pg25 is strictly prohibited. We do permit use of the platform for personal and non-commercial purposes.

Game software is licensed from third-party providers including Pragmatic Play, Spribe, JILI, PG Soft, and others, and is protected by their respective intellectual property rules.

10Limitation of Liability

10.1 Service Changes & Interruptions

pg25 reserves the right to modify, suspend, or discontinue any part of the platform at any time without prior notice. The service may be temporarily unavailable due to scheduled maintenance, unexpected technical issues, or other reasons.

10.2 Financial Losses

Online betting is a risky activity. Any financial loss resulting from a player's bets is entirely the player's own responsibility. pg25 is not obligated to provide compensation for losses incurred in games.

10.3 Third-Party Services

The pg25 platform uses third-party game software and payment services. pg25 is not directly liable for any issues or interruptions with these third-party services, though we will assist to the best of our ability.

11Account Suspension & Closure

11.1 Closure by pg25

pg25 may suspend or permanently close an account for the following reasons:

• Violation of any clause of these terms and conditions.
• Suspicion of fraudulent or deceptive activity.
• Bonus abuse or operating multiple accounts.
• Failure to complete identity verification or providing false information.
• Account remaining inactive for an extended period.

11.2 Closure by the Player

You may request the closure of your account at any time by contacting our support team. Any outstanding withdrawable funds will be returned before the account is closed, though bonus terms and conditions will still apply.

11.3 Inactive Accounts

If an account remains inactive for more than 12 months, pg25 may impose an inactivity fee or close the account. We will attempt to make contact before the account becomes inactive.

12Responsible Gaming

pg25 is committed to responsible gambling. We believe that recreational gaming is enjoyable only when it is conducted in a controlled and responsible manner.

12.1 Self-Restriction Tools

Players may apply the following restrictions at any time:

• Setting daily, weekly, or monthly deposit limits.
• Setting betting limits.
• Temporary or permanent Self-Exclusion.
• Account Cooling-Off Period for a specified duration.

12.2 Help & Resources

If you feel that you or someone you know has developed a gambling addiction, please contact our 24/7 live chat support. We will help you find appropriate assistance and advice.

13Privacy Policy

pg25 takes the protection of your personal information very seriously. Full details of what data we collect, how we use it, and how we keep it secure are outlined in our separate privacy policy.

In brief, your personal information:

• Is used solely for the purpose of providing our services.
• Is kept secure through SSL encryption technology.
• Is not sold or shared with third parties except where required by law.
• May be disclosed upon request from legitimate regulatory authorities.

For more details, please read our Privacy Policy page.

14Changes to Terms

pg25 reserves the right to change, amend, or update these rules and terms and conditions at any time. For significant changes, we generally try to notify players in advance.

Continuing to use the platform after any changes are made will be considered acceptance of the updated terms and conditions. We therefore recommend visiting this page regularly.

The latest version of these terms and conditions will always be available at https://pg25.cam/terms-conditions and that version shall be considered the effective one.

15Contact & Support

If you have any questions, concerns, or complaints regarding these rules and terms and conditions, please contact us:

• Email: [email protected]
• Live Chat: Support available in Bengali 24 hours a day, 7 days a week.

Our support team is always ready to serve you and is committed to ensuring all enquiries are resolved properly and promptly.