pg25 Responsible Gaming — Your safety is our priority
pg25 believes that entertainment should always be controlled and enjoyable. Our responsible gaming tools and guidelines are here to keep you safe at all times.
Why is responsible gaming important?
Online betting and casino games are a form of entertainment — but they remain enjoyable only when you play with awareness. On the pg25 platform, we want every player to play within their means, manage their time, and maintain peace of mind. If gambling stops being entertainment and becomes a compulsion, that can be a sign of a serious problem.
Our responsible gaming policy is designed so you can always stay in control. Setting deposit limits, self-exclusion, cooling-off periods, and 24/7 Bengali-language support — all of these tools are right at your fingertips.
Remember: Responsible gaming does not mean less fun, it means longer-lasting fun. pg25 is always by your side.
Our Protection Tools
Set a Deposit Limit
You can set your own limit on how much you deposit per day, per week, or per month. This prevents spending beyond your budget and ensures financial protection.
Session Time Limit
Set a time limit for how long you play in one session. When the set time is up, you will be automatically notified so you can take a necessary break.
Self-Exclusion
If you feel you need to stop playing, you can close your own account for a specific period of time. This option can be temporary or long-term — your choice.
Cooling-Off Period
Set a cooling-off period from 7 days up to 1 month. During this time you will not be able to log in or place bets. The best way to clear your head and start fresh.
Loss Limit and Budget Tracker
If you lose more than a set amount, you are sent a warning and a gaming break is automatically activated. This protects you from making emotional decisions.
24/7 Bengali-Language Support
Our Bengali-speaking support team is always ready for any issue. Contact us via live chat — our specialists are here to give you the right guidance.
Age Limit
For ages 21 and above only
pg25 strictly follows a 21+ age policy. Minors cannot participate on this platform. We carry out an age verification process at registration. If you suspect someone you know is a minor and is using this platform, please notify our support team immediately.
Use parental control software on your devices to keep your family safe.
Warning Signs of Problem Gambling
If you or someone close to you shows the following signs, it is time to seek help:
- A tendency to place larger bets to try to recover lost money
- Repeatedly trying to stop gambling but failing
- Lying to family or friends about gambling
- Borrowing or taking on debt to fund gambling
- Prioritising gambling over work, family, or health
- Feeling anxious or irritable when unable to gamble
- Repeatedly turning to gambling to relieve stress
- Sleep, eating, or daily routines being disrupted
Ask Yourself
It is important to ask yourself honest questions about your gaming habits from time to time. Ask yourself the following:
- Am I playing beyond my set budget?
- Am I able to stop playing when I want to?
- Is gambling affecting my peace of mind?
- Am I spending time meant for family or work on gambling?
- Am I playing not to win, but just for the feeling?
- Am I continuing to play despite financial losses?
If most of your answers are "yes", please contact our support team — we are ready to help you without judgement.
How to Use pg25's Gaming Control Tools
These tools can be used directly from your account settings. Contact us via live chat at any time to make changes or get assistance.
Deposit Limit
Account Settings > Responsible Gaming > Deposit Limit. Set a daily, weekly, or monthly limit. Reducing a limit takes effect immediately; increasing one takes effect after 24 hours.
Session Time Limit
Set a time for how long you will play in one session. When the set time ends, a break prompt will appear. This helps you keep track of time.
Loss Limit
Gaming is automatically suspended once you have lost a set amount. An effective way to protect yourself from losing even more in an emotional moment.
Cooling-Off Period
Give yourself a break for 7 days, 14 days, or 30 days. During this time it will not be possible to log in to your account or place bets. Your account is reactivated automatically when the break ends.
Self-Exclusion
You can close your account for 3 months, 6 months, 1 year, or permanently. This is the strongest protection measure available. While self-exclusion is active, no new account can be opened.
Reality Check
At set intervals, a pop-up will tell you how long you have been playing and how much you have won or lost in the session. This helps you make informed decisions.
6 Golden Rules for Safe Gaming
Set your budget first
Decide how much you will spend before you start playing. Never go beyond that amount — not even if you lose.
Treat it as entertainment
Do not think of gambling as a source of income. It is entertainment — just like buying a cinema ticket. Winning is a bonus; not winning is a valued experience.
Set a time limit before you play
Decide how long you will play each day and stick to that time. You can set a timer on your phone.
No bets driven by emotion
Do not place a bigger bet out of anger or frustration after a loss. Take a break during emotional moments and return with a clear head.
Never gamble with borrowed money
Never place bets with borrowed money or someone else's funds. Only use money whose loss would not affect your life.
Take regular breaks
Take at least a 10-15 minute break every hour. Get up, walk around, drink some water. Keep your mind fresh.
Need help? We are here
If you feel gambling is having a negative impact on your life, please do not try to deal with it alone. Our Bengali-speaking support team is ready for you 7 days a week, 24 hours a day.
Live Chat
24/7 Bengali-Language Support
Email Support
Frequently Asked Questions about Responsible Gaming
Enjoy responsibly — pg25 is always by your side
Stay safe, stay in control, and keep entertainment as entertainment. Check our FAQ for more information or go ahead and enjoy the games directly.