pg25 Privacy Policy
pg25 treats the protection of your personal information as its highest priority. This policy explains in detail what information we collect, how we use it, and how we keep it secure.
This privacy policy applies to all users of the pg25 platform. By using our website and services, you are considered to have agreed to the terms described in this policy. This document may be updated from time to time, so we recommend reviewing it regularly.
Introduction and Overview
pg25 is a trusted online betting and casino platform for players in Bangladesh. We believe that the privacy of your personal information is a fundamental right. This privacy policy ("Policy") sets out pg25's commitment to data protection and the way your information is managed.
This policy applies to the pg25.cam website and all related services. The words "pg25", "we", "our", or "platform" in this policy refer to pg25.cam, and the words "you", "your", or "user" refer to the person using our services.
We are committed to complying with applicable data protection laws and regulations, and we store your information with the highest level of security.
What Information We Collect
pg25 collects only the information necessary to provide our services. The types of information are described below:
Personal Identification Information
During account registration and the verification process, we may collect the following information:
- Full name (in Bengali and English)
- Date of birth (for age verification)
- National ID card or passport number
- Current address
- Occupation and source of income (where applicable)
Contact Information
To communicate with you, we collect:
- Email address
- Mobile number (for bKash/Nagad verification)
- Messages and information provided via live chat
- Customer service contact history
Financial Information
To manage deposit and withdrawal processes, we collect:
- bKash, Nagad, Rocket, or Upay account numbers
- Transaction history and amounts
- Time and date of deposits and withdrawals
- Balance-related information
Technical Information
To improve the quality of the platform, we automatically collect:
- IP address and device type
- Browser type and language settings
- Operating system information
- Website access times and session data
- Information obtained from cookies and tracking technologies
Gaming Activity Information
To improve your gaming experience, we collect:
- Play history, bet amounts, and results
- Preferred game categories (slots, cricket, casino, etc.)
- Bonus and promo usage information
- Responsible gaming limits and break-related information
Purpose of Using Information
pg25 uses your personal information only for specific, legitimate, and transparent purposes. We never process your information unnecessarily.
Account management and verification: Information is used for registration, login, identity confirmation, and maintaining the security of your account.
Processing financial transactions: To complete deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to ensure transaction security.
Providing customer service: To resolve your issues and provide effective support through 24/7 Bengali live chat and email.
Improving platform quality: To continuously improve the gaming experience, interface, and service quality by analyzing user behavior.
Legal compliance and security: To prevent fraud, prevent money laundering, verify age (21+), and fulfill applicable legal obligations.
Responsible gaming: To identify problematic gaming behavior and take protective measures when necessary.
Managing bonuses and promotions: To correctly provide and verify the welcome bonus and other offers.
Cookies and Tracking Technology
4.1 What Are Cookies?
Cookies are small data files stored in your browser. pg25 uses cookies to operate the website correctly and to improve your experience.
Essential Cookies
These cookies are essential for maintaining login sessions, ensuring security, and the core functionality of the website. Without them, the site does not work properly.
Functionality Cookies
These cookies are used to remember your language preferences and login details, and to provide a personalized experience.
Analytical Cookies
These cookies collect data to understand how users use the site and to improve service quality.
Cookie Controls
You can disable non-essential cookies at any time by changing your browser settings. However, disabling some cookies may limit certain functionality of the site. By continuing to use our site, you are considered to have consented to the use of essential cookies.
Information Sharing and Disclosure
pg25 never sells your personal information to third parties. However, information may be shared in the limited circumstances described below:
Payment processors: Limited information necessary to complete transactions via bKash, Nagad, Rocket, and Upay is shared with these organizations.
Technology service providers: Limited information may be shared with contracted technology partners for site operation, hosting, security, and analytics — they are required to comply with our privacy standards.
Legal obligations: Information may be disclosed to comply with court orders, lawful requests from law enforcement agencies, or applicable legal obligations.
Fraud and money laundering prevention: Information may be shared with relevant authorities to identify and investigate suspicious activity.
Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new party — this policy will continue to apply in such cases.
Data Security Measures
pg25 uses industry-standard security technologies and practices to protect your information.
SSL Encryption
All our communications are protected by SSL/TLS encryption. This ensures that all information transferred between your browser and our servers is encrypted and cannot be read by third parties.
Secure Data Storage
Your personal information is stored in encrypted form on secure servers. Sensitive financial information is kept with an additional layer of protection.
Access Controls
Only authorized personnel can access your personal information, and only to the extent necessary to provide services. All access activity is logged and audited.
Security Monitoring
Our systems are under 24/7 security monitoring. When unusual activity is detected, immediate action is taken and users are alerted if necessary.
Steps in Case of a Data Breach
If a security breach occurs that could put your information at risk, we will notify you as quickly as possible and take the necessary protective steps. We will investigate the incident and take effective measures to prevent such breaches in the future.
Data Retention Period
pg25 retains your personal information only for as long as necessary. The retention period for different types of information is described below:
Account information: Retained for as long as the account is active and for a minimum of 5 years after closure, in accordance with legal obligations.
Financial transaction records: Retained for a minimum of 7 years from the transaction date, in accordance with applicable laws and regulations.
Customer service communications: Retained for up to 2 years from the date of last contact.
Technical log files: Generally retained for 90 days to 1 year.
Marketing communication consent: Until consent is withdrawn, or for 3 years from the date of last contact.
Data Deletion Process
When the retention period expires, we permanently delete or anonymize your information using secure methods so that it can no longer be linked to you. However, some information may need to be retained beyond the set period due to legal obligations.
Your Information Rights
You have the following important rights regarding your personal information:
Right of Access
You have the right to know what information we hold about you and to receive a copy of that information.
Right to Rectification
If there are any errors or incomplete details in your information, you can request that they be corrected.
Right to Erasure
In certain circumstances you can request that your information be deleted, although this may not be possible if there are legal obligations.
Restriction of Processing
In certain circumstances you can request that the processing of your information be limited.
Right to Data Portability
You can request to receive your information in a structured, machine-readable format.
Right to Object
You can object to the processing of your information for specific purposes, particularly in the case of direct marketing.
How to Exercise Your Rights
If you wish to exercise any of the above rights, please contact our privacy team. After verifying your request, we will generally respond within 30 days. For complex or multiple requests, this period may be extended by a further 60 days.
We may ask for additional information to confirm your identity. This is done solely to protect your information.
Protection of Minors
pg25 services are for persons aged 21 or over only. We do not knowingly collect personal information from anyone under the age of 21.
We take appropriate steps to verify age at the time of registration. If we believe a user is under the age of 21, we will immediately suspend their account and delete the information collected.
If you become aware that someone under the age of 21 has registered on our platform, please notify our customer service team immediately.
Third-Party Services
The pg25 platform includes third-party services such as game software providers (e.g., PG Soft, Pragmatic Play, JILI, Spribe) and payment processors (bKash, Nagad, Rocket, Upay).
These third-party service providers have their own privacy policies. We are not responsible for the privacy practices of these external services. Please visit the respective organization's website to learn about their policies.
Payment gateways follow their own security standards, and your financial information is handled under their own protection systems.
Policy Changes and Updates
pg25 may update this privacy policy from time to time. These changes may arise due to changes in services, new legal obligations, or improvements to our data protection practices.
For significant changes, we will notify you via your registered email or through a notification on the platform. Continuing to use the platform after any changes means you are considered to have agreed to the updated policy.
It is recommended that you visit this page regularly to review the latest version. The date of the update will be noted at the top of each version.
Privacy Contact
If you have any questions, comments, or complaints about this privacy policy, you can contact us:
Email: [email protected] — We generally respond quickly on business days.
Live Chat: Instant support is available through our 24/7 Bengali live chat support.
Response Time: General inquiries are responded to within 24 hours, and formal right-to-information requests within 30 days.
Enjoy pg25 Safely
Get the best gaming experience while keeping your information secure. Contact us if you have any questions.
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